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Policies

 

 Payment:

Arnao Designs accepts cash, credit cards and PayPal at this time. Sales Tax will be added for all orders shipped to New Mexico.

Shipping/Delivery:

All Arnao Designs are individually hand-made (therefore colors, patterns and shapes may vary slightly with each piece) and may take 7 – 14 days to be produced and then shipped via US Postal service. Once your order is shipped, you will receive a tracking number. If you need something quickly, please contact us as it may be able to be shipped sooner if it is already in stock.

Domestic Shipping: $5.00

International Shipping: $20.00

Repair/Return Policy:

We are confident you will be very pleased with your purchase from Arnao Designs. If an item arrives defective, please notify us within 48 hours for replacement or repair of the item.

Arnao Designs accepts exchanges within 7 days of delivery. The buyer is responsible for the return shipping charges and the item must be insured. Please notify Arnao Designs if you would like to make an exchange. Contact us at (505) 819- 3351 or email arnaodesigns@gmail.com

If returning after 7 days of original package delivery from Arnao Designs, gift purchases may be returned FOR SHOP CREDIT ONLY, less a 10% restocking fee. No CASH OR CREDIT REFUNDS. Please follow the previous notes for returning items. Gift purchases exchanges and returns, including shop credit, is at the sole discretion of Arnao Designs.

Made-to-order, non-personalized items may be returned for a refund less a 10% restocking fee.

Items must be unworn, and shipped back with all original packaging AND packaged properly to prevent damage. Improperly shipped items that are damaged in transit will be documented and ineligible for a refund.

No returns or exchanges on custom, personalized orders.

All eligible returns will receive a refund within 5 business days upon inspection of item and acceptance of condition.

Jewelry is warranted for 12 months after purchase and if repairs are necessary due to workmanship or materials, they will be repaired at no charge.  Customer is responsible for shipping costs to return item for repair. There will be no charge to return the repaired item to the customer.

Damage caused by regular wear and tear, misuse, abuse or improper handling or storage is not covered by this warranty. Repair within warranty period is at the sole discretion of the warrantor.

Items may be repaired at the expense of the customer for damage caused by regular wear and tear, misuse, abuse or improper handling or storage; please note that not all items can be repaired and customer is responsible for all shipping and repair costs not covered by the warranty. Please Contact Arnao Designs at (505) 819- 3351 or email
arnaodesigns@gmail.com for any warranty questions.

Privacy Policy:

Arnao Designs respect your privacy and does not share client information with anyone. The information you share with us is used to process your order and communicate with you, as needed

Custom Orders:

We will provide you with a Project Quote with the final estimated cost; before the project is started, you must accept the Project Quote and provide 1/2 of the cost up front as a deposit. Final payment must be cleared before item will ship.

No returns or refunds on deposit for custom or personalized orders. Any order cancelled after the initial payment will receive the deposit less 30% of the total Project Quote to help cover time and materials already committed to the project.

The final cost on the Project Quote will only change if you, the customer, request drastic changes be made to the original project quote.

Please let us know if you have any questions about custom orders!

Property Rights:

This sites contents, including all images, texts, logos, graphics, and data is the exclusive property of Arnao Designs and is protected by all applicable laws. Photos and all other images may not be transmitted, reproduced or printed for commercial purposes without first contacting Arnao Designs.

Customer Service:

Thank you for your business and for supporting made in the USA hand fabricated, artisan jewelry. We hope you are complete satisfied. We hand select gorgeous gemstones, unusual organic minerals and luxurious materials. We’re proud that color and size will vary slightly, which makes our jewelry extraordinarily unique and inherently one of a kind.

Due to the hand-fabricated nature of the products at Arnao Design, credit cards will be processed upon receipt of your order. Please make any cancellations within 24 hours of placing an order.

Each piece of jewelry is handmade to order in our studio. As such, we require up to two weeks to process and make you order and will ship as soon as possible.

 
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