Refund policy

RETURNS

 Our policy lasts 30 days. If 30 days have gone by since your purchase (not date of receiving item(s)), unfortunately we can’t offer you a refund or exchange.

 Because of the nature of these items, we cannot accept returns for:

* Personalized and/or customized items are exempt from being returned

* Items on sale

* Digital items

 We want you to be happy with your purchase, if for any reason you are not pleased with your purchase, please contact us first for a resolution at info@arnaodesigns.com. Once the return is agreed upon, you must ship it back within 5 days of contacting Arnao Designs. Buyer pays postage/tracking for all returns.

Please note: We do not offer refunds/returns/exchanges on sale items.

 REFUNDS

 A refund will be given once the item is received in our shop. Please purchase tracking on your item when you send it back, so you can see where it is in transit. Once your return is received and inspected in our shop, we will send you an email, to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. If a coupon was used, the item is not refunded at the full item price but the price you paid when the coupon was used.

 Items canceled within 24 hours of purchase, will be refunded.

 Please note: We do not offer refunds/returns/exchanges on sale items.